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FAQ
  • Which cities are covered with the $15 shipping fee?
    We serve the following cities. Our flat $15 shipping fee covers all these cities. For shipping to any other city, please contact the store directly to check availability and price. Cities covered: West Valley Magna Taylorsville MurrayWest JordanSouth JordanSandy Millcreek Cottonwood Holladay Salt Lake City South Salt Lake Utah UniversityNorth Salt Lake Rose Park Bountiful For orders beyond these cities, we could arrange for delivery with the customer for an extra fee. Over the phone only.
  • Can I cancel my order at any time?
    We have a 24 hour cancellation policy. Meaning that we need at least 24 hour notice for any cancellation. After that time, due to health and safety reasons, we are unable to cancel the order. The arrangement will be stored for another 6 Hours before being discarded. When cancelled before 72 hours, you´ll have 100% refund, including any shipping paid. When cancelled within 72 to 24 hours, you´ll have a 100% in-store credit, including any shipping paid.
  • I forgot some information when placing my order, what do I do?"
    When placing an order, you´ll be asked to provide the addres, name, as well as date and time of delivery. Should you forget to provide any of these, we will be in contact with you shortly, or, you can get in contact with us via facebook or email. A phone call is always fastest: 801-604-0007 Use WhatsApp? Click here - bit.ly/lilieswp
  • I got a vase, basket or bucket that was different than the picture, did I get the right item?"
    Yes :) Vases, plates and baskets are like clothing! They change in color and style overtime. Unless specified (such as the smiley vase), the vase MAY vary. We try our hardest to provide a product that is consistent with the look from the model.
  • Can I create my own or provide a model?
    Yes! Come to our store or get in contact with us via facebook or instagram. We would LOVE to bring your creation to life!
  • May I choose the chocolate color or fruits on an arrangement?
    Yes! All of our delicious arrangements are 100% customizable. You may choose from different chocolate colors, fruits etc. There may be an extra charge, depending on the fruit you choose to replace, but we do work with our patrons to make sure every experience is a memorable one.
  • Are all arrangements 100% edible?
    No! Many of our arrangements come with leaves and/or real flowers that arent edible. They are pretty obvious and therefore there should not be any concerns. If you have doubts however, you may ask the delivery person or front desk, if pick up.
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